Placing Orders / Availability
Nuke Performance is available for orders, contact and issues for most of the day. Our headquarters is located in Sweden, but many of our customers and dealers are from other countries which mean that our working hours may vary. The fastest way to contact us is to send an email to firstname.lastname@example.org or use our contact form.
Nuke Performance has set strict requirements for the companies that sell our products. Availability and product knowledge is important as well the ability to stock our products. We have divided our retailers in Authorized and Exclusive; the authorized retailers do not always have our full range in stock while the exclusive retailers have our whole concept and also serves as distributor to other dealers in the country.
Direct Sales to Individuals
We sell our products in our official webshop, and apart from a number of countries where the reseller is responsible for all sales, we send products worldwide.
Nuke Performance normally sends all our shipments by DHL, TNT or Schenker. For shipments to countries not connected to their network, we use necessary alternative shipping companies. For claims or complaints regarding damaged goods, these shall be taken directly with the current shipping companies and no product should be returned to Nuke Performance without prior arrangements.
We do not guarantee any date of delivery for purchases from our official online store, to find out the current delivery time, please contact us before placing an order.
We reserve the right, without prior notice, to change the pricing of our products. Current price list is always available through direct contact with us. At the price differences between retailers and countries, exceeding any differences freight, duty, VAT makes a difference of, we should be contacted directly before any further order. Nuke Performance will not refund any price difference between dealers, all complaints regarding local price variations shall be taken directly with the current distributor / dealer.
Sponsorship and Support
Nuke Performance receives daily requests for sponsorship and support to varying builds. We reserve the right to choose the builds, teams or drivers we are interested in. We sponsor only genuine builds of high ambitiona dn where a common goal can be established. There are high demands from both sides, so only a few builds or drivers are sponsored each year. If one of our dealers chooses to sponsor a driver, team or build, we can sometimes support this sponsorship when regarding our range of products, all such requests are made to our dealers directly. For more information, or do you think you have what it takes, contact us directly.
Nuke Performance 60 Days Satisfaction Guarantee
We believe that every customer of Nuke Performance should be satisfied with the product they ordered, this is why we use a satisfaction guarantee. If you do not find our product living up to our promises, contact us within 60 days after your placed your order and we will take care of you attending to our satisfaction guarantee conditions.
Nuke Performance Product Warranty
In the case of a material defect in the product on our behalf, you have the right to choose a similar product in exchange, to withdraw from the contract or to request a price reduction within 3 months from the purchase date. All requests are to be confirmed by written correspondence with us. It is up to you as a customer to control the products either upon delivery and to notify us within the time period. Failure to do so will result in a loss of your rights.
Sales / Shipping to Norway
We ship worldwide from our official webshop but not to Norway. We have a number of retailers/dealers who do so and we do not need to be on the same market. Please contact or visit our retailer’s websites or shops by viewing our list of dealers.
Nuke Performance branding and trademark
Nuke Performance is a registered trademark. All images, logos and information legally belong to Nuke Performance and may not be used without our permission. Any abuse can be reported to the authority.
Confidentiality of correspondence and contracts
We attach great importance to all the information exchanged between us, our suppliers, partners and customers are retained within the company. We are an open company that does not hide how our products are manufactured, designed and how they work. But this can also be abused, this is something we will not tolerate. We demand that all the information you as a customer can get to you in correspondence or telephone calls do not in any way spread. In this way, we hope that we can continue to have our doors open and not hide anything from you, our customers.
This represents Nuke Performance AB policy regarding the handling of personal data and contact information. Do you have any questions, feel free to contact us directly at email@example.com.
For each visitor that visits any of our pages, we may collect information about the consumer´s domain name, country, region and e-mail adress (if possible). General Data Protection Regulation (GDPR) take affect on May 25, 2018. GDPR provides European users with a robust set of rights regarding the collection, use, and onward transfer of their personal information. These include the right, under certain circumstances, to access their personal information, correct inaccurate personal information, request erasure of their personal information without undue delay, request the restricted processing of their personal information, recieve the personal information that they have provided us with and to object to the processing of their personal information. We will try to be as transparence as we can be, if you have any questions about your personal information, contact us directly.
Your personal information is for our eyes only and is to make our website faster and to secure safe transfer when using our Official Webshop. All info that you put in your contact form, webshop checkout will be saved. This info is kept within Nuke Performance and never assigned to other than our own. We use only secure payment solutions, which means we only take part of the necessary information of your credit card, checking account, etc. This info will never leave our own system and will never be handed out to other than our own.
If any government or legal institution require information about any of our customers, it may be possible that we will disclose information about your purchases and your browsing history. Using our services is done by choice and we assume that you have nothing to hide.
We accept no responsibility for legal situations where trading Nuke Performance products have led to criminal activity. We deliver our products to retailers and directly to individuals and do this as a mere commodity and is not responsible for how the product is misused, sold or influenced by another person. The personal information we hold for sale used by ourselves and can be left out if the demands of authority or law enforcement agency.
If you have supplyed us your e-mail adress you may receive mailings from us with offers, news about Nuke Performance or products. If you do not wish to receive such mailings, please contact us by e-mail firstname.lastname@example.org and we will delete you from our contact lists. Your contact information will never be disseminated either you choose to be registered or not.
Customers who provided us with their telephone numbers on orders in the webshop or in communications with us or our partners may be called by us or our direct partners. All orders placed in our web shop requires a phone number because of shipping providers and some countries’ customs procedures. We never pass on this information to anyone other than directly concerned partners. Do you wish this information to be removed, please contact us.
If you would want us to remove you from our listings, contact us by e-mail with your exact name and andress and we will make sure your name will be removed from our list that we may share with other partners of our organization.
If you think that we do not live up to our policy, please contact us immediately so we can discuss how to proceed in the matter. We are more than happy to receive constructive criticism on how we run our business and how we can improve.
Please take notice of
If our products are not installed correctly there is a risk that your engine, your vehicle, you as a person or another person could be injured or damaged. If you have doubts regarding your installation, contact your nearest dealer our us directly for guidance. You, the customer, is fully responsible for the installation and that everything is done as specified, and the guarantees that expire from the automakers and insurance companies are under your responsibility and knowledge.
Starting 2016 a leaflet with information is included with every product except spare parts and fittings. If you bought a product before 2016, contact us at Nuke Performance to get your hands on one. Make sure to have our leaflet handy at all times.
© Nuke Performance AB – All rights reserved.
EN : GC-180516-008-A