General conditions

Placing Orders / Availability

Nuke Performance is available for orders, contact, and issues for most of the day. Our headquarters is located in Sweden, but many of our customers and dealers are from other countries which means that our working hours may vary. As deliveries are made directly from our main warehouse, we can not guarantee exact delivery times, if you have a specific request for fast delivery, you must always contact us before you place the order to get the estimated date of delivery. The fastest way to contact us is to send an email to info@nukeperformance.com or use our contact form.

Dealer Accounts

Nuke Performance applies strict standards to companies authorized to sell our products. Availability, product expertise, and the ability to stock our range are key requirements. We distinguish between Authorized Dealers and Exclusive Distributors. Authorized Dealers may not stock our full range, while Exclusive Distributors carry our complete concept and may supply other dealers within their territory.

Direct Sales to Individuals

We sell our products through our official webshop and ship worldwide, except in certain countries where authorized distributors manage all sales. Before ordering, please check if a local dealer or distributor is available in your region. You can always check if your country is available for direct purchase by visiting the checkout and see if your country is available in the shipping selection. 

Shipping terms / Time of delivery

Nuke Performance typically ships via DHL, FedEx, TNT, UPS, or Schenker. We reserve the right to choose the carrier best suited for each shipment based on price, availability, and service options. For destinations not served by those networks, we will use appropriate alternatives. Claims regarding damage in transit must be filed directly with the carrier. No products should be returned to Nuke Performance without prior authorization.

We do not guarantee delivery dates for purchases from our official online store. For a current estimate, please contact us before ordering. Normal delivery time is 3–7 working days but can be longer during peak workloads or when stock is incomplete. As shipments originate from our main warehouse, exact delivery times cannot be guaranteed. If you have specific timing requirements, contact us before placing your order for an estimated delivery date.

We do not accept complaints or warranty claims related to delays caused by the carrier; please contact the carrier in case of delay.

If a shipment cannot be delivered for reasons other than an error made by us with the information provided, all costs for returns, additional customs charges, and any re-delivery attempts are the buyer’s responsibility and will be charged before the next delivery attempt. The buyer is responsible for entering the correct shipping address; booking is fully automated based on the information provided at checkout. Once a shipment leaves our warehouse, any delays due to customs inspections, import processing, or carrier operations are the responsibility of the carrier and the receiver/importer. 

Payment Methods

We offer three separate and independent checkout solutions: Kustom Checkout, Nets, and PayPal.

Kustom Checkout provides multiple payment options, including but not limited to Klarna, Google Pay, Apple Pay, card payments, and other locally available methods. Available payment methods may vary depending on country, customer eligibility, and the provider’s approval.

For Klarna's credit-based payment options, including Buy Now, Pay Later and installment payments, Klarna acts as the credit provider and is responsible for credit assessments, applicable credit terms, and pre-contractual credit information. Kustom Checkout provides the checkout solution and is not the credit provider.

Nets is provided as a separate credit card payment gateway, enabling secure card transactions.

PayPal is offered as an independent payment solution, allowing direct payments through the PayPal platform.

Payments are processed through the selected payment provider and are subject to the applicable provider's terms and conditions. Additional requirements, including identity verification, credit assessments, or payment approval, may apply depending on the selected payment method. Relevant payment terms and information are provided through the selected checkout solution.

We reserve the right to restrict, modify, or discontinue available payment methods. Payment providers independently manage their approval processes, credit decisions, and any additional verification requirements. Nuke Performance is not responsible for decisions made independently by these providers, except where otherwise required by applicable law. All transactions are processed in the currency specified at checkout.

Any currency conversion fees, bank charges, or additional fees imposed by the customer's bank or payment provider are the responsibility of the customer. Our payment solutions use secure, encrypted communication and are operated by established payment service providers in accordance with applicable security and regulatory requirements.

Wire Transfers (Bank Transfer), wire transfer payment is available only to approved contractual customers. To become eligible, you must apply for a B2B account with us. Applications are handled directly upon request — please contact us to initiate the process. Approval is subject to credit evaluation and internal assessment.

Pricing

We reserve the right to change product pricing without prior notice. The current price list is available upon request. If price differences between retailers or countries exceed differences attributable to freight, duty, or VAT, contact us before placing further orders. Nuke Performance does not refund price differences between dealers; any concerns about local pricing should be addressed with the relevant distributor/dealer.

At checkout on our official website, you will see your total payment amount, including any applicable VAT (depending on your country) and shipping costs. Any additional costs for importing goods into your country/region—such as import duties, customs clearance fees, or local taxes—are not included in the checkout price. These charges are always the responsibility of the importer/receiver and are collected by your local customs authorities or the carrier in accordance with Delivered at Place (DAP – Incoterms 2020). Nuke Performance AB cannot influence, predict, or reimburse these costs; please contact your local customs office for details before ordering.

Import Duties, Tariffs and Taxes

All international shipments are sent DAP (Delivered at Place) under Incoterms 2020, meaning the buyer/importer is responsible for all import duties, tariffs, taxes, and customs-related charges applied by the destination country.

These costs are not included in the product or shipping prices shown at checkout and must be paid by the receiver upon or before delivery.

Important for US customers: Due to US import regulations and additional tariffs, shipments to the United States may be subject to significant import charges, regardless of order value. These charges are determined by US customs authorities and are beyond our control.

Failure to pay customs fees or refusal of the shipment will result in return costs being charged to the buyer, and no refunds will be issued for shipping or customs expenses.

Sponsorship and Support

We receive many sponsorship and support requests. We sponsor only genuine, high-ambition programs where a clear, mutual objective can be established. Due to high standards on both sides, only a limited number of teams, drivers, or projects are supported each year. If a dealer chooses to sponsor a driver, team, or project, we may support that sponsorship with products from our range. Such requests should be directed to our dealers. If you believe your program is a good fit, don't hesitate to get in touch with us.

Nuke Performance 60 Days Satisfaction Guarantee

We want every Nuke Performance customer to be satisfied. If a product does not meet our promises, contact us within 60 days of your order date, and we will assist you under the terms of our satisfaction guarantee. The product must be unused, uninstalled, and in resalable condition with original packaging and accessories. The same requirements apply as for returns, and an RMA must be obtained before sending anything back.

Dissatisfaction with import duties, tariffs, taxes, customs fees, or other charges imposed by the destination country does not constitute a valid reason for a claim under our voluntary 60-Day Satisfaction Guarantee. Such charges are the responsibility of the buyer and are not covered or reimbursed by Nuke Performance.

Contact us before returning any product.

Nuke Performance Returns

Returned products must be in the same condition as received: unused, uninstalled, unmodified, and in resalable condition with original packaging and accessories. If an item is damaged or lost due to negligence or shows signs of installation or use, the right to return is forfeited. We refund the value of the goods only; shipping and handling are non-refundable.

Returns are not accepted for special-order or made-to-order items (including, for example, Pyrotect fuel cells), or items supplied by partners to your specification. Orders for such goods are binding. The customer is responsible for return shipping and must obtain an RMA/return number from us before dispatch. We do not accept COD, “after-payment,” or postal cash-on-delivery shipments. Refunds are processed within 30 days from receipt and inspection. For exchanges, contact customer service before sending any items.

Returns resulting from dissatisfaction with import duties, tariffs, taxes, customs fees, or other charges imposed by the destination country are subject to our standard return conditions and any applicable mandatory consumer rights. Nuke Performance does not reimburse such charges, and any refund or recovery of import duties and taxes must be arranged by the buyer directly with the relevant customs authority or service provider, where applicable.

Nuke Performance Product Warranty

Nuke Performance provides a limited 3-month commercial warranty from the date of purchase, covering defects in materials or manufacturing attributable to Nuke Performance. Warranty claims must be submitted in writing and are subject to inspection and approval. Where a claim is accepted, Nuke Performance may repair or replace the defective product, or provide another appropriate remedy in accordance with applicable law.

This commercial warranty applies only to Nuke Performance-branded products. Third-party products supplied by us may be covered by separate manufacturer warranties.

The warranty does not cover damage caused by incorrect installation, misuse, improper maintenance, racing incidents, normal wear and tear, or unauthorized modifications. To the fullest extent permitted by applicable law, Nuke Performance and its dealers or affiliates shall not be liable for indirect, incidental, or consequential damages.

This limited commercial warranty is provided in addition to, and does not restrict or replace, any mandatory statutory rights available to consumers under applicable law. Such rights may vary depending on the customer's country and the circumstances of the purchase.

Sales / Shipping to countries not listed on the website

We ship worldwide from our official website, with limited exceptions. We also have retailers and distributors in various markets who may handle local sales and support. Please check our dealer list for availability. If your country is not listed at checkout and there is no dealer shown, contact us for assistance.

Nuke Performance branding and trademark

Nuke Performance is a registered trademark. All images, logos, and information legally belong to Nuke Performance and may not be used without our permission. Any abuse will be reported to the authorities.

Provided parts and products made to order

We do not accept returns on made-to-order products or items sourced from partners to your specification (including, for example, fuel cells, fuel pumps, and certain accessories). Full payment is required before production begins. Orders for made-to-order products are non-cancellable and non-refundable once production has started.

Confidentiality of correspondence and contracts

We value the confidentiality of information exchanged with our suppliers, partners, and customers. While we are transparent about how our products are designed and operate, proprietary information and any non-public details shared in correspondence or calls must not be disclosed without our written consent. We reserve the right to require a non-disclosure agreement (NDA) when appropriate.

Proposition 65

Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, is a California law that applies to all businesses selling products within the state. The law mandates warning labels on products containing any of the over 800 chemicals on the Proposition 65 list, which is present in quantities above a certain low threshold and known to cause cancer, birth defects, or other reproductive harm. Proposition 65 has some of the world's most stringent warning standards and is a "right-to-know" law rather than a product safety law. To comply with the law, companies must provide warnings on all products sold in California.

The California Office of Environmental Health Hazard Assessment (OEHHA), a unit of the California Environmental Protection Agency, maintains the Proposition 65 list, which encompasses naturally occurring and human-made substances. These warning labels can be found on a wide range of consumer products, including Automotive Performance products, as well as in various California establishments, such as hotels, restaurants, automobile dealerships/repair shops, and retail stores.

As of today, none of the chemicals listed on the Proposition 65 list are present in the product line of Nuke Performance. However, please exercise caution while purchasing, importing, or utilizing our products, as they may contain lubricants, seals, and O-rings that could contain one or more of the chemicals on the list or could be added to the list in the future.

Privacy Policy / European General Data Protection Regulation

Nuke Performance AB respects your privacy and handles personal information in accordance with applicable data protection laws, including the European General Data Protection Regulation (GDPR).

Collection and Use of Personal Information
We collect and process personal information necessary to manage orders, process payments, arrange deliveries, provide customer support, fulfill legal obligations, and maintain our business operations. This may include names, addresses, email addresses, telephone numbers, order information, and relevant technical data.

Personal information is processed on applicable legal grounds, including the performance of contracts, compliance with legal obligations, legitimate business interests, and consent where required.

Sharing of Personal Information
We do not sell personal information to third parties. However, information may be shared with trusted service providers and business partners when necessary to fulfill orders, process payments, arrange shipping, provide customer support, operate our website, or comply with legal requirements.

These parties may include payment providers such as Kustom, Klarna, Nets, and PayPal, shipping companies, IT service providers, and other service partners involved in our operations.

Personal information may also be disclosed to authorities where required by applicable law.

Payment Security
Payments are handled through established payment providers using secure payment solutions. Sensitive payment information is processed in accordance with the applicable payment provider's security standards and privacy policies.

Cookies and Website Analytics
Our website uses cookies and similar technologies to support essential website functions, remember preferences, manage shopping carts, and analyze website usage. Where required by applicable law, consent is obtained before using non-essential cookies or tracking technologies.

Marketing Communications
We may send product news, offers, and other marketing communications where permitted by applicable law. Recipients may unsubscribe from marketing communications at any time by following the instructions provided or by contacting us directly.

Data Retention and Security
Personal information is retained in accordance with applicable data protection laws and for as long as necessary for legitimate business purposes, including order management, customer service, accounting, and legal obligations.

Retention periods depend on the nature of the information, the purpose of processing, and applicable legal requirements. Requests regarding personal information are handled in accordance with applicable law.

We use established service providers that support GDPR compliance and provide appropriate tools for managing personal information. We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Your rights
Depending on applicable law, you may have the right to access, correct, delete, restrict, or request the transfer of your personal information, as well as object to certain processing activities or withdraw previously given consent.

Requests regarding personal information can be submitted to info@nukeperformance.com. Certain information may need to be retained where required by law.

Individuals covered by the GDPR also have the right to lodge a complaint with a competent data protection supervisory authority.

Contact
Nuke Performance AB, Sweden, is responsible for the personal information processed in connection with our website and business operations.

For questions regarding this Privacy Policy or the handling of personal information, please contact info@nukeperformance.com.

Motorsport Use / Road Use Restrictions

Nuke Performance products are primarily designed and developed for motorsport, racing, and high-performance applications. Unless explicitly stated otherwise, our products are not certified or approved for use on public roads and are intended for off-road competition, track use, or other controlled motorsport environments.

Products marked "Only for motorsports use" in their specifications are specifically intended for motorsport and competition applications and are not represented by Nuke Performance as approved for public road use. This designation forms part of the product information provided before purchase. The buyer is responsible for ensuring that the intended installation and use comply with applicable local laws and regulations.

Installation or use of our products on road-registered vehicles may affect their legal compliance, roadworthiness, emissions certification, insurance coverage, or manufacturer warranties.

It is the sole responsibility of the buyer, vehicle owner, and installer to ensure that the intended installation and use comply with all applicable local laws, regulations, and vehicle approval requirements. Nuke Performance does not guarantee that its products are legal for road use in any particular country or jurisdiction.

Nothing in this section excludes or limits any liability or consumer rights that cannot legally be excluded or limited.

Please take notice of

Improper installation or use of our products may result in damage to your engine, vehicle, or property, and may cause personal injury. All products must be installed and used correctly, in accordance with our instructions and applicable industry standards. Professional installation is strongly recommended.

The customer is responsible for ensuring proper installation, compatibility, and suitability for the intended application. If you are unsure about any part of the installation, contact your nearest authorized dealer or Nuke Performance for guidance.

Vehicle modifications may affect manufacturer warranties, insurance coverage, and compliance with local regulations. It is the customer's responsibility to verify any such implications before installation or use.

Nuke Performance does not guarantee compatibility with every vehicle or application. Our products are primarily intended for motorsport and competition applications, where operating conditions and requirements may vary significantly. Please refer to our Motorsport Use / Road Use Restrictions for further information regarding legal compliance and intended use.

Product information leaflets have accompanied most Nuke Performance products since 2016, excluding certain spare parts and fittings. If you purchased a product without instructions, please contact us. Always read and retain the applicable installation instructions for future reference.

Nothing in this section limits any mandatory rights or protections provided under applicable law.