General Information / Conditions
Placing Orders / Availability
Nuke Performance is available for orders, contact and issues for most of the day. Our headquarters is located in Sweden, but many of our customers and dealers are from other countries which mean that our working hours may vary. The fastest way to contact us is to send an email to firstname.lastname@example.org or use our contact form.
Nuke Performance has set strict requirements for the companies that sell our products. Availability and product knowledge is important as well the ability to stock our products. We have divided our retailers in Authorized and Exclusive; the authorized retailers do not always have our full range in stock while the exclusive retailers have our whole concept and also serves as distributor to other dealers in the country.
Direct Sales to Individuals
We sell our products in our official webshop, and apart from a number of countries where the reseller is responsible for all sales, we send products worldwide.
Nuke Performance normally sends all our shipments by DHL, TNT or Schenker. For shipments to countries not connected to their network, we use necessary alternative shipping companies. For claims or complaints regarding damaged goods, these shall be taken directly with the current shipping companies and no product should be returned to Nuke Performance without prior arrangements.
We do not guarantee any date of delivery for purchases from our official online store, to find out the current delivery time, please contact us before placing an order.
We reserve the right, without prior notice, to change the pricing of our products. Current price list is always available through direct contact with us. At the price differences between retailers and countries, exceeding any differences freight, duty, VAT makes a difference of, we should be contacted directly before any further order. Nuke Performance will not refund any price difference between dealers, all complaints regarding local price variations shall be taken directly with the current distributor / dealer.
Sponsorship and Support
Nuke Performance receives daily requests for sponsorship and support to varying builds. We reserve the right to choose the construction or drivers we are interested in. We sponsor only genuine construction of high ambition and where a common goal can be established. There are high demands from both sides, so that only a few builds or drivers are sponsored each year. If one of our retailers chooses to sponsor a driver or a build, we can sometimes support this sponsorship when regarding our products, all such requests are made to our local dealers. For more information, please contact your local dealer.
Nuke Performance 30 Days Satisfaction Guarantee
We believe that every customer of Nuke Performance should be satisfied with the product they ordered, this is why we use a satisfaction guarantee. If you do not find our product living up to our promises, contact us within 30 days after your placed your order and we will take care of you attending to our satisfaction guarantee conditions.
Nuke Performance Product Warranty
In the case of a material defect in the product on our behalf, you have the right to choose a similar product in exchange, to withdraw from the contract or to request a price reduction within 3 months from the purchase date. All requests are to be confirmed by written correspondence with us. It is up to you as a customer to control the products either upon delivery and to notify us within the time period. Failure to do so will result in a loss of your rights.
Sales / Shipping to Norway
We ship worldwide from our official webshop but not to Norway. We have a number of retailers/dealers who do so and we do not need to be on the same market. Please contact or visit our retailer’s websites or shops by viewing our list of dealers.
Nuke Performance branding and trademark
Nuke Performance is a registered trademark. All images, logos and information legally belong to Nuke Performance and may not be used without our permission. Any abuse can be reported to the authority.
Confidentiality of correspondence and contracts
We attach great importance to all the information exchanged between us, our suppliers, partners and customers are retained within the company. We are an open company that does not hide how our products are manufactured, designed and how they work. But this can also be abused, this is something we will not tolerate. We demand that all the information you as a customer can get to you in correspondence or telephone calls do not in any way spread. In this way, we hope that we can continue to have our doors open and not hide anything from you, our customers.
Please take notice of
If our products are not installed correctly there is a risk that your engine, your vehicle, you as a person or another person could be injured or damaged. If you have doubts regarding your installation, contact your nearest dealer our us directly for guidance. You, the customer, is fully responsible for the installation and that everything is done as specified, and the guarantees that expire from the automakers and insurance companies are under your responsibility and knowledge.
Starting 2016 a leaflet with information is included with every product except spare parts and fittings. If you bought a product before 2016, contact us at Nuke Performance to get your hands on one. Make sure to have our leaflet handy at all times.
© Nuke Performance AB – All rights reserved.
EN : GC-170506-007-A